Return Policy

At Iolite, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, a product may not meet your expectations or fit your needs. That's why we have implemented a comprehensive Return and Exchange Policy to ensure your satisfaction.

Returns for Regular Items

If you are not completely satisfied with a regular item purchased from our store, you have the option to return it within two days of delivery. To be eligible for a return, the item must be in its original condition, unused, and with all tags attached. We kindly ask that you keep the original packaging as well.

To initiate a return, simply contact our customer support team or use the return form on our website. Our dedicated team will guide you through the process and provide you with all the necessary instructions.

Exchange Policy

If the item you wish to return is eligible for our return policy, you have the option to exchange it for the same item in a different color or size. Alternatively, you can choose any other available item from our store. We want to ensure that you find the perfect product that meets your needs and preferences.

Please note that the exchange is subject to availability. If the desired item is out of stock, our customer support team will assist you in finding a suitable alternative.

Preorder Items

Preorder items are unique and often in high demand. Due to the nature of these items, they are non-refundable and cannot be exchanged. We apologize for any inconvenience this may cause.

Once a preorder item is placed, it cannot be canceled or modified. We recommend carefully reviewing the product details and specifications before making a preorder purchase.

Contact Information

If you have any inquiries regarding returns or refunds, please do not hesitate to reach out to our customer support team. They are available to assist you and provide further guidance.

For any return inquiries, please contact:

Phone: +961 81 450 964

Our team will respond to your inquiry as soon as possible and ensure that your concerns are addressed in a timely manner.

Thank you for choosing Iolite. We appreciate your trust in our products and services.